SINGAPORE: About 3,000 public service officers previous and current will likely be compensated with a complete of round S$10 million after errors have been discovered within the civil service’s human useful resource (HR) information, the Public Service Division (PSD) stated on Wednesday (Nov 18).

“The errors arose primarily due to human errors in information entry and coding of the HR and payroll IT programs,” PSD stated. “The IT programs additionally had insufficient error detection capabilities.”

Many of the errors – found throughout upgrading of the programs – are associated to inaccuracies within the full-time Nationwide Service length information of male civil servants.

“Since 2002, the Civil Service has recognised the ‘health minimize’ interval {that a} full-time nationwide serviceman was eligible for, as a part of the NS interval recognised for the needs of figuring out beginning wage and repair advantages,” PSD stated, referring to the discount in NS legal responsibility granted to servicemen who meet bodily health necessities.

“Nevertheless, we found that the ‘health minimize’ interval was not included within the HR information of some male civil servants. This in flip affected their go away and different advantages.”

The remainder of the errors affected retired civil servants in addition to civil servants who went on service damage go away.

“The opposite errors contain inaccuracies within the IT algorithms used to calculate the medical go away wages for civil servants on service damage go away, in addition to errors within the HR system program to compute the funds that some pensioners make after they retire from the Civil Service with the intention to obtain annual allowances,” PSD stated.

Relating to these inaccuracies, PSD stated in response to queries by CNA that it first suspected that there have been errors round mid-late 2017. PSD added that it then took time to hint the precise algorithms and system that have been incorrect earlier than figuring out officers who have been adversely affected.

As for the errors regarding the full-time Nationwide Service length information, PSD informed CNA: “We first observed potential discrepancies within the FTNS HR information someday in 2018.”

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Following the invention of the errors, PSD traced and validated the sources of the errors and labored with civil service businesses to scan 102,000 information courting again to the 1990s with the intention to recalculate advantages.

“By means of the intensive course of, which took greater than two years, about 3,000 former and at present serving officers within the Civil Service have been discovered to have been undercompensated on account of the errors,” PSD stated, including that the quantity accounts for about 2 per cent of the civil servants who’ve served over the previous 20 years.

“The Civil Service will make good the shortfall in advantages to present and previous officers. The overall compensation is round S$10 million.”

Of the three,000 undercompensated people, two-thirds will obtain lower than S$1,000 in compensation, PSD informed CNA. 


Whereas PSD famous that there have been additionally people who have been overcompensated, it stated that extra funds ensuing “from errors made a very long time in the past” is not going to be recovered.

PSD stated about 2,000 people within the civil service have been overcompensated, involving a complete quantity of S$3.9 million. 

“Because the errors date again to about 25 years in the past and occurred by means of no fault of the officer, the Authorities is not going to recuperate these extra funds,” stated a PSD spokesperson in response to CNA’s queries. 

The civil service will likely be notifying affected people from this month till March 2021, with shortfalls to be validated and paid out between now and the center of subsequent yr.

In-service civil servants will likely be notified by their respective HR departments, whereas those that are not within the service will obtain a notification by way of registered mail at their final identified tackle, along with cellphone calls and residential visits.

“As we will likely be proactively reaching out to all people who’ve been undercompensated, we’ll prefer to guarantee each in-service and ex-public officers that there isn’t any must rush to contact us,” PSD stated. “In the event that they haven’t been contacted by March 2021, they aren’t adversely impacted by the errors.”

As these have been doubtlessly errors that affected a number of officers, PSD stated it had thought-about whether or not to begin notifying affected people whereas it verified the extent of the influence, or to start the communication and rectification later, when PSD was “extra positive”.

“On stability, we felt it was necessary to examine by means of the information comprehensively earlier than notifying the people in a scientific train. That is in order that we are able to higher admire the extent of the workforce that’s materially affected. Furthermore, the chums or colleagues of people who have been adversely affected and knowledgeable, may surprise if they’re affected, and we will likely be in a greater place to handle their considerations,” stated PSD.

PSD added that it is going to be making good the shortfall with curiosity to make up for the time lapse. 

Mr Loh Khum Yean, Everlasting Secretary of PSD, apologised for the errors on behalf of the general public service.

“The Public Service is deeply sorry for the errors and inconvenience induced. We’ll make each effort to achieve out to each adversely impacted particular person to apologise for the error, clarify the state of affairs, in addition to make good the discrepancy,” he stated.

“We now have rectified the system programming and built-in error detection capabilities to flag potential errors and guarantee such inaccuracies don’t recur.”

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