Dubai: A Dubai gymnasium has closed its doorways with out providing refunds to its members.
TribeFit in Dubai Marina has as an alternative provided a switch to a different gymnasium or informed its members to attend till mid-October to restart with them in one other venue in Jumeirah Village Triangle (JVT).
In an electronic mail to its members, TribeFit’s administration stated, “Sadly we discover ourselves in very tough occasions as a result of surprising and extraordinary circumstances posed by COVID-19.”
In a press release to Gulf Information, a TribeFit spokesperson, stated: “TribeFit has been serving loyal clients in Dubai Marina for the final seven years and the choice to maneuver to a different location was not a straightforward one. Our members are our No.1 precedence and so we’ve entered right into a partnership with GymNation to allow TribeFit members to avail, utilise and switch their membership to GymNation, who’s dedicated to providing a improbable expertise to all our members. Members can switch their membership and/or private coaching to GymNation the place they may benefit from the premium GymNation Plus bundle at any of gymnasium’s a number of areas throughout the UAE.
“In the meantime, we’re working in the direction of opening TribeFit at JVT. Members will be capable of utilise their current memberships and avail extra advantages like soccer, swimming and tennis for a price. Members have an choice to go for this new TribeFit Gymnasium in JVT. Because it takes time to plan, get hold of approvals and match out, the membership will open by mid-October 2020, topic to receiving authority approvals.”
TribeFit gymnasium members aren’t proud of the choice, nevertheless.
“Members ought to have been consulted earlier than such a choice was taken,” stated Chinese language expat Evita Xu, who alongside along with her fiance has spent over Dh20,000 on membership.
“I don’t wish to go to a different gymnasium operator as they don’t have a department in Dubai Marina. The entire concept about me becoming a member of TribeFit was its location as it’s near the place I dwell. For me to make use of the opposite membership would imply I’ve to spend money and time to succeed in the place which I don’t wish to do.
“The best choice is to only refund our cash so we will go to a different gymnasium,” she added.
“My fiance and I had been attending the TribeFit PT lessons since final yr November. We paid over Dh20,000 for PT and in the direction of our annual membership. We now have over 30 lessons of PT left and 6 months membership left. If we calculate the interval when gyms had been closed since March, then we’ve over 9 months of membership left.”
One other Tribefit member Faline Huang, stated quite a few TribeFit members have registered a criticism with the buyer safety division of Dubai Financial Division (DED). She too has executed the identical.
“I acquired a name from an official on the Division saying the membership operator was sticking with their settlement possibility,” stated Huang.
“We hope the gymnasium operator simply refunds our cash. That’s all we would like,” she added.
Loren Holland, CEO of GymNation stated, “Upon listening to concerning the closure of the Dubai Marina TribeFit location, we partnered with TribeFit to supply current TribeFit members the chance to switch their membership over to GymNation and see out the rest of their contract at no additional cost. People who opted to switch had been supplied with our new GymNation Plus membership which incorporates multi-site entry to our three current areas and the 5 new GymNation areas scheduled for opening later this yr (Motor Metropolis, Downton, Mirdif, Silicon Oasis, Downton), in addition to the power to proceed any remaining private coaching periods with a GymNation private coach.”